About sugath Thennakoon

About me

I am writing to express my interest in the Duty Manager position recently advertised online. With Three
years Banking ,Fifteen years customer service and Five years experience working in the hotel industry I
believe I have the needed skills to excel in the position. I keep guests happy while ensuring that their
needs are met through using excellent customer service principles.
As a supervisor for other staff I oversee them to ensure everything runs smoothly during my shift. If
presented with a situation in which a staff member is experiencing difficulty with a particular guest I
step in and make things better. My combined education and experience within the hospitality industry
make me an excellent choice. I pay attention to detail while ensuring the hotel runs smoothly in all of its
operations. Additionally I am flexible and am willing and able to work on short notice in an emergency
situation to cover any shift. With me in the Duty Manager Role l will be gaining a valuable asset to your
hotel management team.
I look forward to meeting with you in person to further discuss the available position. I am available by
telephone to schedule an interview

Education

  • 1989 - 1997
    Bandaranayaka college

    GCE (O/L) and GCE (A/L)

    [Successfully completed G.C.E (O/L) Exam in (1995) Passed G.C.E (A/L) Exam with Bio science in 1997.]

Experience

  • 2020 - Present
    Western Lamar Hotel, Jeddah

    Night Manager

    * Manage, plan and control the Night team to ensure a standard of service and to
    the guidelines set in the employee handbook, hotel policies and procedures,
    coaching, training and correcting where needed.
    * Ensured the smooth running of the hotel at nights by making sure that staffing levels
    are at the optimum and that they perform tasks assigned to them.
    * Managing all night staff accordingly.
    * Dealing with guest complaints in a friendly and efficient manner ensuring guest
    satisfaction at all times.
    * Upkeep of the equal opportunities policy to ensure that there is a neutral working
    environment.
    * Work in accordance with standard procedures within each department.
    *Proven Experience with Front Office Management Systems.

  • 2018 - 2020
    Western Lamar Hotel, Jeddah.

    Night Auditor

    *Monitoring all folios rate and discount with complementary rooms.
    *Monitoring and ensuring all Cash, Credit card post are correct until to the day
    closing PMS system.
    * *Prepared daily accounting statements.

  • 2012 - 2017
    Allianz General Insurance Lanka Ltd

    Senior Sales Executive (General Insurance).

    *Achieving company sales target 100% end of the month to the company.
    *Collection insurance payments from the customers.
    *Prepare the monthly sales plan and dividing sales plan to the team members.
    *Monitoring everyday team sales figures and team members one person to one

  • 2008 - 2012
    Abans Office Automations (pvt)Ltd

    Account Executive with Cashier

    * Invoice receiving with Cash, Credit Cards and customer cheques from the sales
    staff. And enter to the Maine system, generating monthly total sales records, petty
    cash handling, sales campaign budget controlling and monitoring.

  • 2000 - 2008
    Seylan Bank PLC

    Financial Services Executive

    Providing best service to the bank customers with bank products.

Languages

English
Proficient
Arabic
Beginner

Skills