Sivapragasam Nivedan

Receptionist

Sector: Hospitality & Tourism

Member Since, September 19, 2021

About Sivapragasam Nivedan

About me

I have been in the hospitality and Tourism Industry for 07 years. I have skills in working in hard situations with maximum
responsibility. I can manage working stress and I get pleasure from
completing my duties with self-motion and avoiding. Any kind of
difficulty. I have the ability to listen to others with a flexible mind and
perform my opinions with others to make the final successful synergic
effect and works as a team.

Education

2014 - 2014
REDA
Hotel Course

Completing All four department courses in Hotel School within four months

Experience

2021 - Present
Cinnamon Wild Yala
Guest Service Agent

 Manage front desk tasks for a 68 room’s full service 4 Star
hotel.
 Reception duties performed check-in & check out at specific
time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings, Cross-checking with Reservation
team room booking, Forecast balancing the rooms for future
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, Agent payments
following up
 Switchboard duties performed transfers the calls to relevant
department. Informing the specific messages to departments
& Guests.
 Monitoring compliance with safety standards and company
guidelines.
 Addressing customer complaints and satisfying their needs in
a professional manner.
 Follow up the special requirement by management or Guest
 Training to Trainee with SOP, front office duties
 Following up the Events for front office duties to do
 Whole duties performed under Zap PMS
2019 - 2021
Royal Kandyan Hotel & Hotel Kandyan Arts
Head Receptionist / Group Room Reservation Assistant

 Manage front desk tasks for a 65 room’s & 5 banquet hall’s
full service 4 Star hotel.
 Reception duties performed check-in & check out at specific
time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings, Cross-checking with Reservation
team room booking, Forecast balancing the rooms for future
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, Agent payments
following up
 Switchboard duties performed transfers the calls to relevant
department. Informing the specific messages to departments
& Guests.
 Follow up the special requirement by management or Guest
 Training to Trainee with SOP, front office duties
 Following up the Events for front office duties to do
 Managing the rosters with FOE or FOM
 Part-time Guest Relation and Room Sales
 Whole duties performed under Front Desk PMS
2017 - 2019
The Grand Mountain Hotel
Senior Receptionist

 Manage front desk tasks for an 80 room’s & 5 banquet hall’s
full service 5 Star hotel.
 Reception duties performed check-in & check out at specific
time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings, Cross-checking with Reservation
team room booking.
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, Agent payments,
Etc
 Switchboard duties performed transfers the calls to relevant
department. Informing the specific messages to departments
& Guests.
 Follow up the special requirement by management or Guest
 Training to Trainee with SOP
 Whole duties performed under IDS PMS
2017 - 2017
Senior Receptionist
Senior Receptionist

 Manage front desk tasks for a 44 room’s & 3 banquet hall’s
full-service boutique hotel.
 Reception duties performed check-in & check out at the specific time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings.
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, etc.
 Switchboard duties performed transfers the calls to the relevant
department. Informing the specific messages to departments
& Guests.
 Co-ordinate Banquet functions
 Whole duties performed under IDS PMS
2015 - 2017
Hotel Gangaaddara
Receptionist

 Manage front desk tasks for a 38 room’s & 4 banquet hall’s
full-service boutique hotel.
 Reception duties performed check-in & check out at the specific time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings.
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, etc.
 Switchboard duties performed transfers the calls to the relevant
department. Informing the specific messages to departments
& Guests.
 Co-ordinate Banquet functions
 Whole duties performed under Soft master PMS
2015 - 2015
Marina Hotel Passikudah & Passi Villa Hotel
Assistant Receptionist

 Manage front desk tasks for a 41 & 54 room’s full-service
boutique hotel.
 Reception duties performed check-in & check out at the specific time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings.
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, etc.
 Switchboard duties performed transfers the calls to the relevant
department. Informing the specific messages to departments
& Guests.
 Whole duties performed under Manual PMS
2014 - 2015
Elephant Corridor Hotel
Trainee Receptionist

 Manage front desk tasks for a 22 room full-service boutique
hotel.
 Reception duties performed check-in & check out at the specific time
 Reservation duties performed reserving rooms over the
telephone & FIT bookings.
 Cashier duties performed collecting all bills from guests by
cross-checking the mini bar & Restaurant, etc.
 Switchboard duties performed transfers the calls to the relevant
department. Informing the specific messages to departments
& Guests.
 Whole duties performed under Sapro PMS
2014 - 2014
Heritage Spice & Herbs Garden
Trainee English Guide

 Guiding foreigners around the garden.
 Demonstrating garden products
 Promote the products
 Cashier

Expertise

Front Office duties

Marketing

Languages

English

Intermediate

Skills

About Sivapragasam Nivedan

About me

Education

Experience

Expertise

Languages

Skills

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