About Salwa Benammou
About me
Experienced manager in the hospitality industry with expertise in establishing client satisfaction. In depth knowledge of developing and maintaining meaningful relationships with clients to ensure recurring business. Conversant with coordinating sales activities with other units and departments.
Driven to succeed in all endeavors by utilizing initiative creative power and adaptability to new environment
Attain a challenging position in any suitable field that will enable me to accomplish dynamic and innovative tasks employing my skills and experiences.
Education
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2000 - 2001
Flight Attendant Institute
Flight Attendant Certificate
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2011 - 2016
Hassan II University
Business Law Master
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1998 - 2000
Institute de Gestion informatique et commercial
Secretary Diplomat
Experience
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2001 - 2003
Rotz-Carlton Hotel-Doha
Customer Service Agent
As PABX agent, was responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. This role allowed me to improve my ability to be more proactive in every area including offering additional services, coordinating the response to the guest issue and then follow up and ensure satisfaction with the result.
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2003 - 2004
Shangri-la Hotel Dubai
Receptionist
As guest service representative, I had the chance to perform all the front office activities from check-in to check-out, responded to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with the hotel policies.
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2004 - 2007
Movenpick-Kuwait
Sales Manager
Driven profitable business growth for Movenpick hotel Kuwait and managed sales pipeline, negotiation and closing of sales deals. My high performance and recognized efforts allowed me to get promoted from Sales Executive to Sales Manager within less than 2 years.
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2007 - 2008
Al-Safat Travel & Tourism
Business Development Manager
Managed sales of various travel products for corporate clients.
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2013 - 2013
Data Business & Marketing Maroc
Marketing IN charge Trainee
Involved in developing marketing campaigns to promote a product, service or idea. It is a varied role that includes planning, advertising, public relations, event organization, product development, distribution, sponsorship and research.
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2015 - 2016
Al-Humaizi LLC
Customer Relation Manager
Managing a group of 29. Securing the Receive Payment function, and service level at the check outs. Schedule and control the cash line operation to ensure a high standard of customer service.