Flight Attendant Certificate

Business Law Master

Secretary Diplomat

Customer Service Agent

As PABX agent, was responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. This role allowed me to improve my ability to be more proactive in every area including offering additional services, coordinating the response to the guest issue and then follow up and ensure satisfaction with the result.

Receptionist

As guest service representative, I had the chance to perform all the front office activities from check-in to check-out, responded to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with the hotel policies.

Sales Manager

Driven profitable business growth for Movenpick hotel Kuwait and managed sales pipeline, negotiation and closing of sales deals. My high performance and recognized efforts allowed me to get promoted from Sales Executive to Sales Manager within less than 2 years.

Business Development Manager

Managed sales of various travel products for corporate clients.

Marketing IN charge Trainee

Involved in developing marketing campaigns to promote a product, service or idea. It is a varied role that includes planning, advertising, public relations, event organization, product development, distribution, sponsorship and research.

Customer Relation Manager

Managing a group of 29. Securing the Receive Payment function, and service level at the check outs. Schedule and control the cash line operation to ensure a high standard of customer service.